Returns & Exchanges

Returns & Exchanges

LONGTAOCNC is committed to providing high-quality products and excellent customer service. We hope you are satisfied with the products you purchase from LONGTAOCNC. However, if the product is unsuitable, we will try our best to simplify the refund process.

Notice: All customer support services and policies only apply to orders placed directly on https://www.longtaocnc.com/.

If you purchased the product from a LONGTAOCNC store on another shopping platform instead of our official website https://www.longtaocnc.com/, we will not be held responsible.

1. Returns & Exchanges Terms and Conditions

Products must be in brand new condition and with their original packaging.

For any return or exchange requests, please contact us first: sales@longtaocnc.com

2. Returns & Exchanges Process

To return or exchange an item, please contact us: sales@longtaocnc.com. Please indicate your order number and the reason for the return or exchange in the email.

If the product meets our refund policy requirements, we will send you a return label. Please return the item within 5 days of receiving the return label. We will contact you after receiving the item. Your refund or exchange will be processed within 3-8 business days. The payment will be returned via the original payment method.

3.Return Address:

Unit 2, Building 6, Dinghao Plaza, High-tech Zone, Jinan City, Shandong Province, 250000, China.

4.Shipping Costs:

If the product is returned for other reasons, you will be responsible for the return shipping costs.